E-commerce startup Dukaan laid off 90 per cent of its buyer help workforce and changed them with a synthetic intelligence (AI) chatbot.
Founder and CEO Suumit Shah mentioned on Tuesday that the corporate is specializing in prioritising profitability. He noticed that the choice to put off workers lowered buyer help prices by 85 per cent whereas decision time went down from over two hours to a few minutes.
“We needed to lay off 90 per cent of our help workforce due to this AI chatbot. Powerful? Sure. Vital? Completely,” Shah tweeted.
“Given the state of economic system, startups are prioritising “profitability” over striving to change into “unicorns”, and so are we,” Shah added.”
‘Why would somebody with a tech/product experience work as a help agent?’
“It’s like – Lionel Messi doing a full time job at Decathlon, although the speculation has some advantage, however is in the end flawed,” he mentioned in one other tweet.
He defined intimately about Lina, the AI assistant which he claimed, replaces generic and delayed responses, in addition to restricted availability of sources and poor communication.
When a person requested what help did the corporate provide to the workers who have been laid off, he responded saying, “As anticipated, ‘somebody’ will get offended on behalf of ‘another person’, so I had this reply prepared: Help ke naked mein jab Linkedin pe publish karunga tab dekh lena mere dost, yahaan Twitter pe log “profitability” dekhte hai “sympathy” nahi.”
